Mike Press客座教師

East Renfrewshire Council 2020

• Online ‘flipped classroom’ delivery of programme introducing the Scottish Approach to Service Design to Leadership team and two cohorts of 30+ staff, June - October 2020.

Scottish Federation of Housing Associations 2020

• Two part online Housing Repairs Co-Design programme with 15 participants from across Scotland.

Scottish Government / Third Sector Interface 2020

• Conversion of three day face to face Service Design Champions Programme into four session flipped classroom online programme for delivery to 30+ participants.

Cairn Housing Association 2020

• Introductory Session on Scottish Approach to Service Design as part of workforce development.

West Lothian Council 2020

• Delivery of online introductory Service Design Training session May 2020.

NHS Borders 2020

• Online User Research Training for NHS Borders Staff to gather experiences of staff during the preparation and initial phases of the Covid-19 Pandemic. June 2020.

• Online Sensemaking with NHS Borders Staff on data gathered on staff experiences during the preparation and initial phases of the Covid-19 Pandemic. June/July 2020.

Distanced Gathering 2020

• Online Community Building - A Distanced Gathering - weekly online meetup for people in the Service Design Community in Scotland during the 2020 Covid Pandemic. Co-founded and co- hosted by Lorri Smyth of Sopra Steria.

Service Design Scotland Slack 2020

• Slack Analytics: 266 members, 13 public channels, 67 weekly active members.

Video Assets 2020

Videos produced for use in online service design training delivered during the pandemic lockdown. These videos have been requested by the National Archive in the National Library of Scotland.

Innovation in Local Government: Responding to Covid-19 - Conversation with Colleen Henderson, Aberdeenshire Council. (May 2020).
Innovation in the NHS: Responding to Covid-19 - Consultant surgeon Rodney Mountain based in NHS Tayside describes the rapid and fundamental changes taking place in the delivery of health services. (May 2020).

Service Design in Local Government: Responding to Covid-19 - In conversation with Kathryn Grace, Service Design Lead, Leeds City Council (June 2020).

The Circle Academy 2020

• Designed and facilitated a co-design workshop to design the online version of the SQA accredited Award in Social Entrepreneurship. Additionally, provided sessions on service design for two cohorts on the Award.

Dundee & Angus College - Service Design Academy 2017 - 2018

• Designed and co-authored all content for the SQA accredited L7 Professional Development Award in Service Design for both classroom and online delivery.

Scottish Social Services Council 2017

• Authored all content for SSSC Post Graduate Certificate in Digital Learning Design, Module 3: Maximising Learning: User Experience Design.

University of Dundee - School of Education and Social Work 2014-2017

• Member of Course Development Team for MSc Leadership and Innovation - two year online part-time programme. This involved developing and delivering all content for the Post Graduate Diploma level modules in Leadership & Design Thinking.

Selected Consultancy & Training with Open Change

Scottish Government 2019-2020
• Service Design Champions Programme - delivery of a national training and development

programme for the Office of the Chief Designer.

Creative Scotland 2018-2020

• Organisational Development Programme with Board, Directors, Staff and Stakeholders

• focussed on values, structure, culture and working practices.

• Ongoing SD Training - 18 months, 2018 - 2020. Reporting to the Chair of the Board.

Historic Environment Scotland 2018 and 2019

• Development of People Strategy using SD approach to develop active listening skills and

• gather user journeys. Pilot with 25 staff, 1 day, Training, 25 staff, 1 day. Commissioned by Head of HR. Ongoing.

NHS Leadership Programmes NHS Education (NES) 2017 - 2019

• Safety and Quality Leaders Fellowship Programme: Introduction to SD for international

leadership clinicians and managers in Fellowship programme. 35 people per session. 3 x 0.5

day sessions.

• Safety and Quality Leaders Fellowship Programme: Design and delivery of sharing event for

clinicians, managers and policy makers, 100 people, 1 day event.

• Scottish Clinical Leadership Fellows (NHS Education) 2019 - Introduction to SD 0.5 day

sessions for clinicians and managers. One day.

• Leadership Links: Change by Design: Leading through Creativity and Innovation: webinar and

2 x 0.5 day workshops for clinical leaders and managers. 30 participants.

Welcome Aboard: LNER, Neatebox and GoUpstream 2019 - 2020

• User testing and requirements gathering of LNER Passenger Assist Service and Neatebox

Welcome App with users living with Dementia at Waverley Station. 20 participants: LNER staff and Dementia Voices members. Funded by the Rail Safety and Standards Board.

Dundee City Council (DCC) 2016 - 2018

• Dundee 2030: Envisioning a Low Carbon Future - Design and facilitation of event bringing

together businesses, third sector and public organisations organisations to formulate actions to reduce carbon emissions by at least 40% by 2030 and ensure the city is resilient and adapted to climate change.

• What might UNESCO City of Design designation mean to Dundee? - Understanding council services through users eyes, with DCC CEO and office of CEO staff, Creative Dundee and Leisure & Culture. Immersive SD training.

• Leadership event - Introduction and application of SD thinking to 10 key areas in cross departmental teams. I day, 90 people.

Architecture + Design Scotland (A+DS) 2015 - 2019

• Caring Places: consultancy to co-design and deliver (with A+DS and Smith Scott Mullan

Architects) a toolkit and co-design workshop to engage a wide range of stakeholders.

• Stalled Spaces Evaluation. User interviews, analysis and report/recommendations on A+DS programme with local authorities and community groups throughout Scotland. 6 weeks. 10

interviews.
National Library of Greece 2017

• The Future of the Library - Ideation workshop. 12 people, 0.5 day.

Design 4 Future, Athens 2017 - 2018
• Introduction to Service Design - 0.5 day introductory workshop, 25 people (2017).
• Athens Government Jam - delivery of 0.5 day workshop on observational research, 20 people

(2018).

Selected Recent Publications and Conference Presentations

2020 Press, M and Smyth, L Designing Distanced Gatherings, UCD Gathering, October (forthcoming).

2020 Press, M and White, H Liberating structures for service design, workshop, Service Design in Government Conference, Edinburgh, March.

2019 White, H and Press, M Making a difference through design, This is HCD - Human Centered Design Podcast.

2018 Press, M and White, H Service design walkabout: how putting yourself in others’ shoes makes valuable innovations, Masterclass, Service Design Days Conference, Barcelona, October.

2018 White, H and Press, M Design for democracy - exploring the politics of service design in Scotland, Service Design in Government Conference, Edinburgh, March.

2018 Contributing co-author to Stickdorn, M, Hormess, M, Lawrence, A, Schneider, J This Is Service Design Doing, O’Reilly Media, Sebastopol, California.

2017 Press, M Service design: making a big difference in a small city in Hands, D (ed) ‘Design Management: The Essential Handbook’, Kogan Page, London.

2017 Press, M and White, H Larging it up: service design in Scotland, Service Design Global Conference 2017, Madrid, November.

2017 White, H and Press, M Designing Realistic Medicine: Putting people’s unmet needs at the heart of thoughtfully designed activities, processes and experiences, Chief Medical Officer’s Conference: Realistic Medicine - Can it be done? Royal College of Physicians of Edinburgh, August.